Return policy

Can I return my product?

• We accept return within 14 days from the receipt of your order to return goods you bought from us ( Except Foxwell Software Update Service).
• Please contact support@foxwellonline.com to inform us and we will provide a return address for you. 

Foxwell Online pay for the return shipping

• If the item is being returned for a quality reason (damaged, faulty and not working.)
• You received a wrong item.

Buyer pay for the return shipping

• Not satisfied with the item you bought.
• Change your mind after receiving goods.
• Exchange to another item you want. 

When should I send the product back?

• Within 14 days of your return claim.
• Please put the product with all of its accessories, free gifts and manuals back into its original box.
• Once package was picked up by post office, please provide us the tracking number. (VERY IMPORTANT!)

How and when will I get my money back?

• Once we receive the products, you will get refund within 3 business days.

How to cancel an order?

• Please contact us within 24 hours to cancel your order before it has been shipped.

• If the item is on its way to you, please follow our return policy and send it back to us then we will make refund.