- We accept return within 14 days from the receipt of your order to return goods you bought from us ( Except Foxwell Software Update Service).
- Please contact support@foxwellonline.com to inform us and we will provide a return address for you.
- If the item is being returned for a quality reason (damaged, faulty and not working.)
- You received a wrong item.
Buyer pay for the return shipping
- Not satisfied with the item you bought.
- Change your mind after receiving goods.
- Exchange to another item you want.
- Within 14 days of your return claim.
- Please put the product with all of its accessories, free gifts and manuals back into its original box.
- Once package was picked up by post office, please provide us the tracking number. (VERY IMPORTANT!)
- Once we receive the products, you will get refund within 3 business days.
- Please contact us within 24 hours to cancel your order before it has been shipped.
- If the item is on its way to you, please follow our return policy and send it back to us then we will make refund.