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Dear Customers: US Stock, Super Deals with FREE SHIPPING by DHL. DON'T MISS IT.
Dear Customers: US Stock, Super Deals with FREE SHIPPING by DHL. DON'T MISS IT.

Custom&Import Tax

1. Who will be responsible for my import duty?

FoxwellOnline.com doesn't add the import duty in our product price or our shipping cost.

Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.

2. How much I need to pay for the import duty?

The amount of customs is different from one country to another country. It depends on your country tariff policy.

Please note:
Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

For package shipped by Air mail Post (please refer to our Shipping Policy), we usually declare invoice value as 10USD and mark it as gift. Usually, we do like this, your package will not be charged for a high import duty by the customs, but it depends on your country tariff policy. Air mail Post normally takes 7-18 days to reach you. Foxwellonline provide FREE SHIPPING for Air mail Post.

For package shipped by Express Service, such as DHL, UPS, Fedex, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy. Express Service normally takes 5-7 days to reach you. FoxwellOnline will charge the shipping cost relatively.

3. Declared value:

According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, therefore, we have to declare the value up to 80USD. Thank you for your understanding.

UPS and EMS: So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.

If you have specific requirements on the declared value of the invoice, please contact us by sending email to sales@foxwellonline.com. We will make it as you required. If you have no instruction about the invoice declare value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.

Above all, we recommend a regular mail (Singapore Post) to save your shipping cost and avoid high import fee. If you can’t wait for your package for that long, Express Service is a better solution, but it costs you more accordingly.

4. What will we do if your package encounter customs clearance issues ?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to submit to customs. At the same time, we also will contact China DHL to help you deal with such situation.