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Dear Customers: US Stock, Super Deals with FREE SHIPPING by DHL. DON'T MISS IT.
Dear Customers: US Stock, Super Deals with FREE SHIPPING by DHL. DON'T MISS IT.

Return policy

Can I return my product?
  • We accept return within 14 days from the receipt of your order to return goods you bought from us ( Except Foxwell Software Update Service).
  • Please contact support@foxwellonline.com to inform us and we will provide a return address for you. 
Foxwell Online pay for the return shipping
  • If the item is being returned for a quality reason (damaged, faulty and not working.)
  • You received a wrong item.

Buyer pay for the return shipping

  • Not satisfied with the item you bought.
  • Change your mind after receiving goods.
  • Exchange to another item you want. 
When should I send the product back?
  • Within 14 days of your return claim.
  • Please put the product with all of its accessories, free gifts and manuals back into its original box.
  • Once package was picked up by post office, please provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
  • Once we receive the products, you will get refund within 3 business days.
How to cancel an order?
  • Please contact us within 24 hours to cancel your order before it has been shipped.
    • If the item is on its way to you, please follow our return policy and send it back to us then we will make refund.